Sound-Lite Sales reserves the right to refuse any parcel without a return authorization number (RMA). As a consequence, you must first obtain an RMA by contacting our technical service team at (204) 233-1739, before shipping a product.
Products returned without a valid reason (defective, damaged, or otherwise authorized by Sound-Lite Sales)
Returns are subject to a 30% restocking fee on all items.
Special Ordered items not picked up will be charged a minimum 50% restocking fee.
Please note: clearance items & used gear are final sale and are sold “as is.” No refunds or returns.
Place the product in its original box along with all of its accessories. Sound-Lite Sales will not be held responsible for any damage during transportation. Please note that carrying firms can refuse any claim if the packing is inadequate, even if the parcel is insured.
Once you’ve made sure that the parcel is adequately packed, indicate the RMA number both on the parcel and on the packing list.
All returns made MUST be authorized in advance by a customer service representative – and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
Ship the parcel at your cost to this address:
c/o Sound-Lite Sales
Unit 7C – 305 McKay Avenue
CANADA R2G 0N5
Click here to contact us.